Every leader I know has at least one need in common: a need to connect honestly with others. One way to help foster improved connections is by asking good questions. Leaders who excel at asking good questions have honed an ability to cut to the heart of the manner in a way that disarms the person being interviewed and opens the door for genuine conversation.
Whether they are talking to customers, interviewing job candidates, talking to their bosses, or even questioning staff, executives need to draw people out. And so often, it is not a matter of what you ask, it is how you ask it. Here are some suggestions.
Be curious. Executives who do all the talking are those who are deaf to the needs of others. Sadly, some managers feel that being the first and last person to speak is a sign of strength. In reality, though, it’s the opposite. Such behavior is closer to that of a blowhard who may be insecure in his own abilities, but is certain of one thing — his own brilliance. Such an attitude cuts off information at its source, from the very people — employees, customers, vendors — whom you should trust the most. Being curious is essential to asking good questions.