Recently on a visit to Toronto I stayed in charming boutique hotel, the Cosmopolitan. Guests who stay in this Zen-styled retreat receive a complimentary gift of polished blue quartz.
A description that accompanied the stone read “blue quartz is a healing stone that helps develop intuition, enhances creativity, refines communications skills, eases tension, and strengthens the immune system. It signifies power, success, idealism, increased perceptions and healing, spirituality, wisdom, psychic awareness and strong protective energies.”
While I cannot attest to the transformative powers of blue quartz, I can say that its description, aside from strengthening one’s immune system, pretty much describes what and how leaders need to be doing for themselves and their followers. And with the stone as “our guide” let’s explore this idea further.
Intuition and perception. Managers need to tune into what is going on with their people, especially in tough times. It is not enough to monitor progress toward goals; managers need to find out how people are doing it. For example, are they logging excessive overtime to meet a deadline? Or are they sitting around finding make work projects? How are people feeling about what they are doing? Tense, anxious and nervous? Or unfocused and apathetic? Some managers can sense the mood intuitively but good managers make a habit of talking to their people frequently. You respect personal boundaries, but you can ask questions about how people feel about their jobs.
Creativity. As entrepreneur and Harvard Press author, Scott Anthony, has been teaching us, there is no time like the present to encourage creative expression. Creativity begins by stimulating the thought process. Managers who put people into positions where they have some time to think may benefit. For example, give people an hour a week to think about their job and how they might do it differently. You might also arrange for a field trip to an art museum, science exhibit, or even a sporting event.[ Yes, I know you are not in sixth grade but breaking the routine can stimulate creative thinking]
Power. Leadership rests on authority, that is, the power to make things happen. Responsibility dictates that such power will be used to effect positive outcomes. That does not mean that everyone will be happy with the application of power. Organizational leadership requires hard decisions that will not satisfy every need but are intended to ensure organizational success.
And while I did make an exception for the immune system, on second thought I could be overlooking something. Perhaps good leaders do improve immunity, maybe not physically but certainly organizationally. Effective leadership protects the organization from the kind of internal strife that tears so many organizations apart. Good leaders will not tolerate behaviors that denigrate individuals. Such leaders are those who seek to lead by example and thus hold themselves accountable for ensuring that people do right by one another. This is no protection against recession certainly, but it does ensure greater levels of harmony (immunity perhaps) that helps an organization function more effectively by cooperating.
Certainly if a little blue stone promises us so much, we as human beings can do our part by acting on those expectations. We can lead our teams more effectively and achieve our goals in ways that enrich lives as they add value to the organization.
First posted on HBR.org 6/11/2009